Microsoft announced big changes to its retail plans on Friday, the Microsoft Store is closing. Microsoft announced they are going to permanently shut down the company’s retail stores. Not all of the stores are closing, as the Microsoft Experience Centers in London, New York City, Sydney and Redmond will remain open but be “reimagined.” They did note that the company’s retail team members (store employees) will continue to serve customers from Microsoft corporate facilities and remotely providing sales, training and support.
Microsoft talked about investing in their digital storefronts on Microsoft.com as well as Xbox and Windows stores which reach more than 1.2 billion people every month in 190 markets. Vice President David Porter said “Our sales have grown online as our product portfolio has evolved to largely digital offerings, and our talented team has proven success serving customers beyond any physical location. We are grateful to our Microsoft Store customers and we look forward to continuing to serve them online and with our retail sales team at Microsoft corporate locations.”
It’s a new day for Microsoft Store and while our approach to retail is changing, our talented team is here to serve you with sales, training and support online at https://t.co/barHcq4ppf. Learn more: https://t.co/H2vcEoZ4Tw
— Microsoft Store (@MicrosoftStore) June 26, 2020
Since Microsoft stores closed in March due to the cornonavirus pandemic they did note that its retail teams have been helping small bsuiness and customers via support calls. Porter also said that Microsoft is continuing to invest in digital innovation across both software and hardware, which includes one on on video chat support, online tutorials and virtual workshops with more digital solutions yet to come!
What do you think about the Microsoft store closing? Will all retail employees be able to keep their jobs and continue to support customers? Let us know in the comments below or on our twitter account by clicking here.
Stay tuned to Culture Splat for more articles on your favorite topics. If you have not yet checked out our movie podcast, Splat Reels, you can check it out by clicking here. If you would like to write about topics that Culture Splat covers or have other ideas, you can submit your information by clicking here!
